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Frequently Asked Questions
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How can I avoid paying a deposit on my new account?
Submit a letter of good credit from a former water purveyor and one other utility showing 12 months of on-time payments to the following address:
855 W. Base Line
P.O. Box 920
Rialto, CA 92377
Can I have my water turned on the same day?
Yes, there is a $25 charge for a same-day turn-on before 4:00 pm. After 4:00 pm there is $150 charge. Call (909) 875-1804 to schedule service.
How can I get my current balance?
You can call the automated phone system 24 hours a day, 7 days a week at (909) 875-1804. Press "2" to get account information. You will need your account number (which can be found on your bill).
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West Valley Water District | 855 W. Base Line Road | P.O. Box 920 | Rialto, CA 92377 | Ph: (909) 875-1804 | Fx: (909) 875-1849