Water Rebate & Rate Rollback 2016
Good News West Valley Water District Customers!
The Board of Directors for West Valley Water
District (WVWD) has refunded a portion of your 2015 water payments and has
rescinded the 2016 and 2017 rate increases approved in 2012. Customers should
have received refunds by May 1, 2016. The District takes seriously its
obligation to be responsible fiscal stewards and provide water at a reasonable
Asked Questions - FAQ’s
What’s the amount of the refund I’m getting?
- On average customers will
be rebated about $100 dependent upon their usage in 2015.
are the refunds being calculated?
- Depending on how long you
have been a customer, your consumption and how much you paid in Tiers 1, 2
& 3, you will receive a letter that explains the method we used to
calculate your rebate.
3. Do I
have to file a claim or complete any paperwork to receive the refund? Is there
a time limit to file for the refund?
- No action is required on
your part. The District is computing the rebates and they will be issued no
later than May 1, 2016.
can I expect to receive the refund?
- The District expects all
refunds to be made by May 1, 2016.
can I start checking on the status of my refund?
- If you haven’t received
your rebate by May 1, please call (909) 820-3700.
will I receive the refund?
- You will receive a letter
with an explanation at your mailing/billing address with the check.
if I suspect my check has been lost or stolen?
- Customers who are
concerned they have not received their rebate check can call our customer
service for assistance at (909) 820-3700. We have a process in place to help
customers determine if their check has been processed.
8. Why am I
receiving a refund?
- The District’s current
financial study, from 2017-2021, determined that the previously approved rate
increases for 2016 and 2017 were unnecessary, and that payments made for a
portion of 2015 could be returned to consumers and the District would be in
sound financial condition.
I just receive a credit on my account instead or are there other refund
- No. The District is
returning the rebate directly to customers by check. We want people to make a decision on what to do with the money.
10. Can I bring in my
check to the WVWD office and credit it to my account?
- Yes, the full amount of
the check will be applied and, if this results in an overage or credit balance,
the remainder will apply to the future balance.
11. Am I eligible for a
refund, if I have a balance on my account?
- Yes, if you have an
active account with us. If your account is closed or in collection, the rebate
will be applied to the balance first and any remaining rebate will be issued to
12. Why is the 2015 rate
being maintained when I’m getting back those monies? Why isn’t the rate rolled
back to 2014?
- The District has studied
carefully its financial position and, in order to provide safe, reliable water
service, the 2015 rates will remain in effect.
13. Will the refund be
reflected on my physical and online account statements?
- No, the rebates will be
issued through special correspondence from the District.
14. Why were rates raised
in the first place? Why did WVWD overcharge me in 2015?
15. What do I do if my check was lost, stolen, destroyed, or I haven’t received
my check after May 1st?
- When the District made the determination to raise rates in December 2012 a
financial study by Kennedy/Jenks Consulting forecast a shortfall between
revenue and expenditures, so a schedule of incremental increases was approved.
A recently-completed financial study for 2017-2021 indicates that the 2016 and
2017 rate increases were unnecessary, and that a portion of payments made in
2015 could be refunded and the District would still remain in sound fiscal
- Please fill out the Check
Rebate Claim Form and a replacement check will be issued within 10 days or it
will be applied to your water account.
Rebate Claim Form click here)
FROM THE COMMUNITY MEETINGS FEBRUARY 29-MARCH 16, 2016
1. I heard that the City
of Rialto issued checks to its customers that are significantly higher than
WVWD’s. Why is that?
- The WVWD rebate is from
the revenue collected by the District in 2015 and not related to settlement
issues in the Rialto area for perchlorate.
2. Why has my bill been
the same for the last few months?
- Your bill is based on
your usage, the number of days in the billing cycle and the service charge.
Congratulations on being so consistent and paying attention to your usage.
3. If my landscaping is
part of the street’s beautification would I need to check with the city before
4. Does the District have
a rebate for rain barrels?
- No, but this is being
considered for future implementation.
5. What Turf
Replacement program does the District have?
Click the link below to watch an informational
video from one of our staff experts.
English - Version
Spanish - Version
More Information is available from
West Valley Water District at (909) 820-3700
Please Click Below:
Meeting Minutes for Approved
Water Rebate & Rate Rollback 2016