COVID-19 (coronavirus) and Your Water
At West Valley Water District (WVWD), the health and safety of our staff and ratepayers is our top priority. We are actively monitoring the status of COVID-19 (coronavirus) in the Counties of San Bernardino and Riverside, which continue to report new cases of coronavirus. Local and state health officials are actively engaged in preparations to keep Californians safe.
COVID-19 Topics Below
WVWD’s Water Quality and Supply Remain Unaffected By Coronavirus
WVWD’s Facilities and Emergency Response Planning
1. West Valley Water District’s Water Quality and Supply Remain Unaffected by Coronavirus
COVID-19 has no impact on the quality or supply of your tap water. As always, your tap water is available, plentiful and safe. While it’s always advisable to stock bottled water at home in case of emergencies that could disrupt water supply, WVWD does not expect this health outbreak to compromise our water quality levels or disrupt service to our customers. WVWD is committed to providing its customers with safe and reliable water. We use advanced treatment processes to eliminate pathogens, which includes viruses. This ensures safe drinking water for all our customers. WVWD delivers only the highest quality water and meets all stringent state and federal drinking water requirements, which is detailed in our most recent Water Quality Report available at: https://wvwd.org/about/2018ccr/. When WVWD customers turn on their tap, they can count on their water being tested, treated and monitored to protect health and safety. WVWD conducts ongoing water quality tests to ensure your water meets rigorous drinking water standards.
2. West Valley Water District Facilities and Emergency Response Planning
WVWD relies on its employees to provide a reliable, safe, high-quality water supply to nearly 83,000 residents in San Bernardino and Riverside Counties through direct customer connections. While WVWD facilities are open, we encourage customers to do business online or via email and phone. Out of abundance of caution, the WVWD is implementing basic precautionary measures to ensure the timely and effective operation, maintenance and repair of our water system with supportive business systems. These precautionary measures include:
-Contracting with a professional safety firm to provide recommendations for the safety of our ratepayers and employees.
-Encouraging employees to stay home if they have any form of illness that is contagious.
-Monitoring county health agencies for up-to-date information on the spread of the virus.
The WVWD is also taking the following steps as a precaution:
-Postponing Water District tours for external groups.
-Implementing telecommunications tools and meetings for management staff, as necessary due to illness, and approved in advance.
-Posting educational materials on good hygiene practices to stop the spread of germs.
3. Public meetings
Thanks to proactive measures to improve transparency and accountability, the coronavirus outbreak will have little impact on the West Valley Water District’s ability to conduct its board meetings in full public view. Our board meetings are livestreamed and available via Facebook and YouTube, which means that those in our community most vulnerable to infection can remain engaged and connected. In accordance with the Brown Act, the WVWD’s board meetings will continue to be held in public, though precautions will be taken to ensure that the Water District remains a coronavirus-free zone.
4. Stay informed
In addition to the above links, we invite you to use the County of San Bernardino’s COVID-19 public information line at (909) 387-3911, which operates Monday through Friday from 9:00 a.m. to 5:00 p.m., and (800) 782-4264 (press option 6), which operates 24 hours a day. To report fraud or price gouging, which is when sellers try to take unfair advantage of consumers during an emergency or disaster by greatly increasing prices, please contact the San Bernardino County District Attorney’s office at (909) 382-7748.