Welcome Customers

It’s our goal to provide a reliable and safe drinking water supply to meet your present and future needs at a reasonable cost—and to share easy tips on how to conserve.

father helping his baby girl wash her hands

Service & Information

We’re here to help. Below are some quick links to our most-requested information and services.

Billing & Rates

We believe in clean, abundant water—and making your life easier. That’s why we offer many different ways to pay your water bill. Click below to see payment options and the latest rates.

Online Payments

You can view your bill and make an online payment with your VISA or MasterCard or ACH by signing up in our Online Payments system. You can also sign-up for recurring payments or a one-time payment.

Online Banking Bill Pay

Sign up online through your bank to have utilities payments deducted from your bank account on the bill due date.

Send your payments to:
P.O. Box 102060
Pasadena, CA 91189

Automated Telephone Payment

(Available in Spanish)

 

This allows you to pay over the phone, safely and securely. You can pay with your VISA or MasterCard. Any type of gift cards are not accepted.

 

First, find your account number on your bill. Next, dial (909) 875-1804, and press “2” to be connected to the system. Follow the instructions you hear, and enter your responses on your touch-tone phone.

 

Also, you can use the system 24 hours a day, 7 days a week for the following:

  • Check account information
  • Check billing and payment history
  • Pay your bill
  • Request fax receipts

Make a Payment in Person

8:00 am – 5:30 pm Monday
9:00 am – 5:30 pm Tuesday
8:00 am – 5:30 pm Wednesday
8:00 am – 5:30 pm Thursday
8:00 am – 4:30 pm Friday
Saturday & Sunday CLOSED

 

For your convenience, a payment drop box is located at our District Office in front of our Customer Service entrance at:
855 W. Base Line Road
Rialto, CA 92376

Rebates & Water Saving Tips

Install Water-Saving Devices

We offer free water conservation kits for the kitchen and bathroom. Install them and save.

Fix Leaks

Leaky toilets and dripping faucets account for a large portion of water waste.

Waterwise Demonstration Garden

View a complete list of plants in the Waterwise Demonstration Garden.

Other Water Resources

Water Saving Garden Friendly

This Inland Empire program will help you find the resources you need to be water efficient in your landscape.

Save Our Water

A statewide public education program, Save Our Water is designed to educate Californians on the state’s water challenges and encourage them to reduce the amount of water they use every day.

Be Water Wise

Get interesting water facts and tips about conservation from the Family of Southern California Water Agencies.

Department of Water Resources

Responsible for managing and protecting California’s water resources, the DWR works with other agencies to benefit the state’s people and to protect, restore and enhance the natural and human environments.

WaterSense

Save water and help protect the environment by choosing WaterSense-labeled products in your home, yard and business.

Defend the Drop

When it comes to water, every drop matters. But each time you leave the faucet running or run your lawn sprinkler an extra day, gallons of water go to waste. So, what can you do to help protect the precious supply we all share? Defend the Drop. If we each work in small ways to save a little H2O every day, our water supply will continue to flow tomorrow.