Welcome Customers

It’s our goal to provide a reliable and safe drinking water supply to meet your present and future needs at a reasonable cost—and to share easy tips on how to conserve.

meter reader and customer talking

Service Area

West Valley Water District serves approximately 82,000 customers in the communities of Bloomington, Colton, Fontana, Rialto, parts of unincorporated areas in San Bernardino, and Jurupa Valley in Riverside County.

New Water Service

Are you a new West Valley Water District customer? If so, welcome! A number of items are required when submitting an application: review the requirements below that best describes you and your needs. Download an application for water service below and complete the form.

Portrait Of Family Standing Outside Home

A number of items are required when submitting an application. Review the requirements below that best describes you and your needs.

Renters & Tenants

  • $25 non-refundable application fee
  • Completed application in renter’s name (property owner can sign the application in the owner section)
  • One of the following to show authorization to turn on utilities from the property owner:
    • Rental or lease agreement.
    • Letter from the property owner authorizing the renter to turn on utilities. Must include the name and service address in the letter.
    • A copy of a valid picture ID.
    • $95 deposit or two letters of good credit: one letter from a former water purveyor and one letter from another utility showing 12 months of on-time payments.

Property Owners

  • $25 non-refundable application fee.
  • Completed application in owner’s name.
  • Proof of property ownership; examples include grant deed, final escrow paperwork, San Bernardino County website confirmation.
  • A copy of a valid picture ID.
  • $95 deposit or two letters of good credit: one letter from a former water purveyor and one letter from another utility showing 12 months of on-time payments.

Asset Property Managers/Listing Agents

  • $25 non-refundable application fee
  • Completed application in agent’s name or company name as specified on the assignment letter or listing agreement
  • An agreement from the asset services company showing account holder has authorization to turn on utilities
  • A copy of a valid picture ID
  • One of the following deposits:
    • $240 deposit or two letters of good credit: one letter from a former water purveyor and one letter from another utility showing 12 months of on-time payments.
    • $95 deposit with a copy of the trust deed to the asset services company

Property Managers

  • $25 non-refundable application fee.
  • Completed application in property management company name; include Federal Tax ID number in lieu of Social Security number.
  • Documentation showing account holder has authorization from the owner to turn on utilities.
  • A copy of a valid picture ID.
  • $95 deposit or two letters of good credit: one letter from a former water purveyor and one letter from another utility showing 12 months of on-time payments.

Businesses

  • $25 non-refundable application fee
  • Completed application in company name; include Federal Tax ID number in lieu of Social Security number
  • Documentation showing account holder has authorization to turn on utilities
  • A copy of a valid picture ID
  • $140 deposit or two letters of good credit: one letter from a former water purveyor and one letter from another utility showing 12 months of on-time payments
  • Please note if a Fire Service is required, then an additional $140 deposit is required
family smiling

Stop Water Service

Do you need to discontinue your water service? Please call us at (909) 875-1804, and press “3.” You should notify us one day prior to vacating the premises. Unless discontinuation of service is requested, the customer shall be liable for charges whether or not any water is used.

 

A customer service representative will provide you with a confirmation number. Also, please be ready to provide a forwarding address so we can mail your final bill and refundable deposit, if applicable.

Rules & Regulations

Water Service Regulations

Want to view the District’s water service regulations?

Fire Service Accounts

Fire services are separate from your regular water service. They are installed at locations and structures as required by local fire and building codes.

 

Water from a private fire service—a fire hydrant or other fire protection facility—is not to be used except in the case of a fire or mandatory fire equipment testing with District approval. Using water from a fire service at any other time is unauthorized and prohibited by this District. The consequence of using water from a fire service is a severe increase in the consumption rate charged for the water used from that fire service. In addition to charging the increased consumption rate for using water from a fire service, the District also has the authority to impose a fine (see Exhibit C). If water is used from a private fire service in violation of District regulations, the District may discontinue service and remove the connection.

Your Water Meter

Your water meter records the amount of water that flows through it and into your home. The meter is read once a month to determine the amount of your bill. You can read it more frequently to help manage your water use. Visit the Meter Department for additional information about your meter, the meter box, and your water service line.

 

Please remember that your water meter is the property of the Water District. Do not attempt to turn the meter on or off. Doing so could result in charges for tampering with District property and charges for unauthorized use of water.

 

In the event that your meter needs to be turned off for repairs, contact the Customer Service Department at (909) 875-1804. After-hours emergency service is available.

Report an Issue

Leaks

To report a leak during our business hours please call our Customer Service Department at (909) 875-1804, and press “3”.

 

To report a leak during non-business hours, please call (909) 875-1804 and a representative from our answering service will assist you.

 

Please have the following information ready:

  • Your name
  • Contact phone number
  • Location of the leak
  • A brief description of the severity of the leak

Service Line/Street Leaks

We’re responsible for what is called the street side of the water meter. This includes all water mains in the street and continues through the District’s distribution system.

If you notice a water leak in the street or in the area of your water meter, call Customer Service at (909) 875-1804 to report it.

Invisible or Slow Leaks

To check for invisible or slow leaks, follow these steps:

  • Turn off all water taps inside and outside your home.
  • Record the meter reading and return in two to three hours to check for movement. If the meter reading has changed, you may have a leak.
  • Many meters have a small red or black triangle or circle on the meter face, designed to detect even small leaks. If this triangle or round dial is moving when you have all water off inside and outside your home, you may have a leak.
  • Turn on sprinklers and check for broken sprinkler heads.