For Immediate Release                                                                                                                                                                                                                                                                                                                                         Contact: Naseem Farooqi

July 30, 2020                                                                                                                                                                                                                                                                                                                                                Public Affairs Manager





RIALTO, CA (July 30, 2020) – Working to help empower local residents and improve services for local government agencies, Tyler Technologies, Inc. (NYSE: TYL) today announced that the West Valley Water District (WVWD) in Rialto, California, has successfully implemented Tyler Incode® and Tyler Content Manager solutions, which will help provide for better financial, human resources and financial management for the agency.


Prior to Tyler Incode, WVWD used an antiquated mainframe-based enterprise resource planning (ERP) solution that had been in place since 2003. WVWD’s system did not meet the evolving needs of the district, including the inability to integrate with other systems and delays in confirmation of customer payments that required personnel to manually update systems daily. To improve systems, WVWD released a public request for proposals (RFP) to find and assess innovative solutions. In an effort to conserve paper and reduce delays, the RFP the new systems to be more digitally driven and utilize paperless processes. After seeing Incode in action at nearby local agencies and viewing a demonstration of the product, WVWD selected Incode to improve the agency’s core business processes.


“Our priority at West Valley Water District is to provide constantly improving services for our ratepayers by securing quality advanced programs,” stated WVWD Chief Financial Officer Shamindra “Rickey” Manbahal. “In the short time since beginning implementation, our management team has already experienced vast benefits from the program, including fully paperless processes, increased financial accountability, and a streamlined purchasing process.”


The Tyler Incode technology works seamlessly with WVWD services, allowing the agency to connect to West Valley ratepayers more efficiently and effectively. In short, the technology allows for:


  • quicker processing of information through mobile service orders for personnel in the field
  • streamlined purchasing processes as a result of electronic approval workflow for requisition
  • improved user experience of looking up customer records and documents when customer inquiries are submitted since hard copies are no longer needed
  • improved reporting and data extraction capabilities to utilize for communication with ratepayers
  • stronger internal control approvals for purchase requisitions, purchase orders, time reporting and accounting processes to ensure accountability for our ratepayers


“We’re pleased to help improve core business processes for the West Valley Water District,” said Dane Womble, president of Tyler’s Local Government Division. “We appreciate the opportunity to work alongside the district to collaborate on ideas for how best to optimize workflows, and we are confident that the district will continue to see tremendous value through these improvements.”


The Water District is projecting approximately $200,000 in savings for annual maintenance costs over the next 10 years savings that fall in line with the recent board approved budget that uses cost-savings opportunities to limit any impact on rates and services as ratepayers contend with the ongoing pandemic.


About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler’s solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 26,000 successful installations across more than 10,000 sites, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler was named to Forbes’ “Best Midsize Employers” list in 2019 and has been recognized twice on Forbes’ “Most Innovative Growth Companies” list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.


About West Valley Water District

The West Valley Water District has proudly served the Southern California communities of Bloomington, Colton, Fontana, Rialto, San Bernardino, and Jurupa Valley since 1952. Through name changes and consolidation, the mission has always remained the same: to provide customers with safe, high quality, and reliable water service at a reasonable rate and in a sustainable manner. The District provides water for 83,000 customers and is overseen by a five-member, publicly-elected Board of Directors.




Contact: Jennifer Kepler

Tyler Technologies




Naseem Farooqi

West Valley Water District