COMING SOON: New Payment Portal System

West Valley Water District will introduce our new payment portal system, IPaySmart in July. The new and improved system will allow you to more easily and efficiently manage your account and pay your bill. 

Benefits of the new portal

Pay Anywhere

• You can now view your statements and make payments anytime, anywhere—right from your computer or mobile device.

Autopay

• By registering with the platform's autopay system, you can ensure that you never miss a payment.

Safe and Secure Payments

• New advanced security features, including updates to the latest technology, will continue to keep your personal and payment information protected.

Go Green with Paperless Billing

• Stay on top of your billing cycle with notifications and reminders straight to your email.

Enhanced Account Management

• The new user-friendly portal allows you to track payment history, update billing information, and manage your preferences—all in one place.

Frequently Asked Questions

When will the new system go into effect?

July 7, 2025

I’m on autopay now, do I have to do anything?

Yes, if you’d like to remain on autopay or pay your bill online, you must create an account and reenter your banking information. This will ensure that you continue to pay your bill on time.

Will I be able to see my live water usage?

Your bill will continue to include your past water usage history, however at this time live water usage is not available.

Do I need to sign up if I pay by bill in person or through mail?

No, however signing up now will allow you to access your account, track payment history and manage your preferences if you ever choose to update your payment methods.

Will I need to pay convenience fee?

You will only pay a convenience fee if you choose to pay by credit/debit card. You can avoid this fee by linking your bank account information.